I used to be delayed on Monday feb fifteenth two times prior to becoming cancelled and bumped to Tuesday. Even though I was annoyed I understood. Then at ten:30pm I obtain a text stating my Tuesday flight was cancelled right until Wednesday.
I have already been looking to make connection with the airline for more than one hour with no results. what are my selections?
I'm standing at American Airways counter in McAllen, Tx watching for a lodge voucher 3 hours just after landing from Flight 5783 which was redirected on account of bad climate around Queretaro.
I had been a first time consumer to on-line reservations so I was really anxious and I built them concurrently as my brother-in-regulation from his home so he could stroll me by way of it. At the tip my Value for the exact same journey was about $170 over his. I locked in a price tag (spherical vacation)of $365 depart $thirty return excursion, but was billed $425.twelve Every single in place of the $395 Every single. Charging for seats only for the departure of $60ish, the return flight was not yet another cost because there were seats accessible together at no excess cost. I had been billed the two strategies in lieu of just the departure – so an extra $60ish. I desired to get my reservation in simultaneously as my brother in legislation so I submitted it and tried to determine after why mine was about $one hundred seventy additional for a similar point. I'd the affirmation email intending to my do the job so I could print it out so I didn’t have it accessible to me from my residence. When I went into operate a second day later, I could see almost everything was Improper. when I identified as AA I used to be transferred all over and advised practically nothing might be completed it absolutely was past the 24 several hours – I didn’t need to terminate only receive a credit score.
I won't ever be use AA all over again!! I booked a flight for me and my son to affix our loved ones on trip. Long story small anything came up and we have been unable to go at the moment. I named your organization with in excess of a weeks see. Canceled the struggle with mobile phone rep John; who was extremely well mannered. He didn't say anything at all about the quantity of demand I could well be arise for canceling the flight. I known as back to inquire concerning the demand and I used to be told which i could well be cost $two hundred by AA and $fifty in the source I utilized to guide the flight for each particular person. Which i would've a $fifteen credit rating for every human being… I asked to speak to her supervisor and Michelle Morgan was the individual I upcoming talked to. She was no help, I requested to speak to her supervisor and she said that there was not one person previously mentioned her. I informed her which i was certain that there was someone higher than her. Last but not least she mentioned which i could go to The shopper relations World wide web-site. Once more I questioned her twice for her supervisor’s title and he or she replied shopper relations. I yet again explained to her I required the identify of her direct supervisor, the person who she reported to…the name supplied was Jalia Elisidi .
I'm astonished at The shortage of shopper service at American Airlines. I was a flight attendant for 30 yrs and took wonderful pleasure while in the education I received from American. On the current journey I viewed a passenger and agent argue about which a person was ruder. There is absolutely no evident enforcement of grooming principles any place in the corporation.
06/18/sixteen – Are a faithful, Regular flyer customer for more than 30 many years. I h ave by no means found such weak consumer service and apathetic attitudes from AA workers. Presently sitting at Miami International, on a transparent sunny saturday morning, traveling with 2 younger children attempting to get to Asheville on your Airways (history locator: WCEARA), but our flight to Charlotte was quickly delayed, resulting in us to overlook our flight to Asheville, all other flights are total, we have been despatched BACK by stability for the reason that your workers in the gate couldn’t (or wouldn’t), help us (that was fun), then needed blog to operate back again BEFORE we could get into the ticket counter as the flight departure was bumped back up!
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on oct,21 I had been returning dwelling from dallas tx to Greensboro n.c. on fligt aa3071 even though on my assigned seat a cockaroach was within the entrance seat in front of me the individual sitting down close to me noticed it to we known as the fligt atendent and wouldn't occur untell a number of calls for her consideration the brot a person to return check an just mentioned its Okay and remaining we needed to trip many of the way property questioning wherever that cockaroach was and ended up did it go it absolutely was an extremely discusting vacation but needed to choose it again home .
Tomorrow, on my BIRTHDAY, I’ll handle your third share allocation as being a special birthday existing from all of you and tank you since-
I even experimented with calling on the phone and got nowhere; all I could hear can be a recurrent concept and when I request to speak to customer relations, I'd get dangle up on.
I am emailing this comment to you to ensure AA may well much better manage to persuade workers to get extra courteous when things go Improper.Client service may make such a difference for the people utilizing your service.
I have normally made use of continental airways and experienced altered to American but soon after this incident I don’t Imagine unwell ever fly along with you fellas any longer a cockaroach on a airplain im guaranteed All people on Fb would want to no relating to this even the news incredibly discustin and nasty I believed airplains were being pest contal free.
it's pitiful to acquire to report that my many email messages to Buyer Relations haven't been answered as of to date October 29, a complete insufficient by far the most elementary courtesy toward an eighty four many years aged First-Class passenger and Repeated Flier….